App Lock (Passcode & Face ID)
App Lock helps protect OXU Pass on your device by requiring a passcode or Face ID to unlock the app.
Last updated
App Lock helps protect OXU Pass on your device by requiring a passcode or Face ID to unlock the app.
Last updated
Go to Profile
Select Face ID / Passcode
Tap Turn passcode on
Enter a 6-digit passcode
Re-enter the passcode to confirm
👉 You will see: “Passcode turned on successfully”
Go to Passcode lock
Turn on Unlock with Face ID
👉 You can now unlock the app using Face ID instead of entering your passcode
Auto-lock controls when the app locks after inactivity.
👉 You will see: “Passcode changed successfully”
⚠️ Turning off passcode will reduce app security
When reopening OXU Pass after inactivity:
If you forgot your passcode and cannot unlock the app:
Go to Passcode lock
Tap Auto lock
Choose one option:
Immediately
If away for 1 min
If away for 5 min
If away for 15 min
If away for 1 hour
Go to Passcode lock
Tap Change passcode
Enter a new 6-digit passcode
Re-enter to confirm
Go to Passcode lock
Tap Turn passcode off
Confirm the action
The app will try Face ID first (if enabled)
If Face ID fails, you can:
Tap Try Face ID Again, or
Enter your passcode
On the Passcode screen, tap Log out
Sign in to your account again
After successful sign-in:
Your passcode will be automatically reset
App lock will be turned off
Set a new passcode when prompted
Face ID does not recognize you
You cannot remember your passcode
You cannot unlock the app
Logging out will remove your current app lock (passcode & Face ID)
You must sign in again to access the app
You should set a new passcode immediately after signing in
Tap Try Face ID Again
Make sure:
Your face is clearly visible
Lighting is sufficient
Or enter your passcode
Enter your passcode manually
Or tap Sign in with Face ID to retry
Adjust the Auto lock setting
Tap Log out on the passcode screen
Sign in again to reset access
You must set a passcode before enabling Face ID
Turning off passcode will disable Face ID
App Lock only protects access to OXU Pass on your device (not your account globally)