Reset your password

If you forgot your password, you can reset it by verifying your identity.

1. Start password reset

1. On the sign-in screen, tap Forgot password?

2. Enter your email address

3. Tap Continue

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2. Verify your identity

To reset your password, you must verify your identity.

👉 Depending on your organization’s configuration, you may be asked to verify using one of the following methods:

Option 1: OTP (email or authenticator)

1. Enter the 6-digit code sent to your email or from your authenticator app

Option 2: Passkey

1. Confirm using:

   • Face ID

   • Fingerprint

   • Device passcode

Option 3: Biometric (liveness)

1. Look at the camera

2. Complete the liveness check

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3. Set a new password

1. Enter your new password

2. Confirm your password

3. Tap Reset password

Password requirements

• Minimum length

• Uppercase letter

• Lowercase letter

• Number

• (Other rules depending on your organization)

⚠️ If there is an error

If your password does not meet requirements:

• You will see an error message

• Update your password and try again

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4. Password reset successful

After success:

• You will see “Password reset successful”

• You will be redirected to the sign-in page

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5. Troubleshooting

I didn’t receive a code

• Check your email

• Tap Resend code

Verification failed

• Try again

• Or use another method

I can’t verify my identity

• Try another available method

• Contact your organization admin if needed

Password reset not working

• Check password requirements

• Make sure both fields match

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6. Important notes

• Verification methods depend on your organization’s settings

• You must complete verification before resetting your password

• Your password cannot be recovered — only reset

• Keep your account secure after resetting your password