Change Your Password

Change your account password to keep your account secure. Before changing your password, you’ll need to verify your identity using your current password or another available verification method.

1. Verify Your Identity

Before you can change your password, OXU Pass will confirm that it is really you.

Option 1: Verify with your current password

1. Go to Profile

2. Select Password

3. Enter your current password

4. Tap Continue

Option 2: Verify with another method

Depending on your organization’s security settings, you may be able to verify using:

• Passkey

• Authenticator (OTP)

• Biometric verification

• Security key

• Other approved verification methods

Forgot your current password?

Tap Forgot password? to reset your password instead.

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2. Set Your New Password

1. Enter your new password

2. Confirm your new password

3. Ensure all password requirements are met

4. Tap Continue

Password requirements (depending on your organization’s policy settings)

Example your password must include:

• At least 8 characters

• At least 1 uppercase letter

• At least 1 lowercase letter

• At least 1 number

• At least 1 special character

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3. Choose What Happens to Your Active Sessions

After entering your new password, choose how existing sessions should be handled.

Sign out from all devices (Recommended)

Signs you out of every device, including your current device.

Sign out from other devices

Keeps you signed in on this device and signs out all other devices.

Stay signed in on all devices

Keeps all current sessions active.

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4. Complete the Password Change

1. Select your preferred session option

2. Tap Change password

3. Your new password takes effect immediately

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5. Security Recommendations

We recommend changing your password if:

• You suspect someone knows your password

• You notice suspicious activity

• Your organization requests a password update

• Your password may have been exposed

For better protection:

• Use a strong, unique password

• Enable passkey

• Enable multi-factor authentication

• Review your recent activity regularly

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6. Troubleshooting

I forgot my current password

Use Forgot password? on the verification screen.

My new password is rejected

Check that all password requirements are satisfied.

I was signed out after changing my password

This is expected if you selected a sign-out option.

Which session option should I choose?

If you are unsure, select Sign out from all devices (Recommended).

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7. Important Notes

• Changing your password does not remove passkeys or other authentication methods.

• Your organization may enforce additional password policies.

• Signing out from all devices is the safest option if you suspect unauthorized access.