OXU Pass - FAQs

1. Getting Started

1.1 What is OXU Pass?

OXU Pass is a security app that helps you:

• Sign in to your organization’s systems

• Verify your identity (2FA, passkey, biometric)

• Approve security requests (e.g., sign-in or sensitive actions)

• Manage your account security

1.2 Do I need to create an account?

No. Your account is provided and managed by your organization.

1.3 What should I do after first sign-in?

You should:

• Set up authentication methods (passkey, authenticator, etc.)

• Set up recovery options (email, backup codes, etc.)

• Enable app lock (Face ID / passcode)

2. Sign-in & Authentication

2.1 How can I sign in?

Depending on your organization’s settings:

2.2 Why am I asked for additional verification (2FA)?

Your organization requires extra verification to protect your account.

2.3 I’m not receiving an OTP code. What should I do?

2.4 Which authentication method should I use?

3.1 What is a passkey?

A passkey allows you to sign in without a password using your device (Face ID, fingerprint, etc.).

3.2 Should I enable passkey?

Yes. It provides a faster and more secure sign-in experience.

3.3 What happens if I change my device?

Your passkey may sync across devices via Apple/Google. Otherwise, you may need to set it up again.

4.1 When do I need to verify my face?

For high-security actions, such as approving requests or accessing sensitive features.

4.2 I completed verification but can’t use it. Why?

Possible reasons:

4.3 Can I retry biometric verification?

Yes. You can repeat the verification process if needed.

5.1 Can OXU Pass replace Google Authenticator?

Yes. OXU Pass can generate OTP codes for supported services.

5.2 What happens if I lose my phone?

You may lose access to your OTP codes. Make sure you:

6.1 What is a “Sign-in request”?

It’s a request asking you to confirm a login or security action.

6.2 Should I approve every request?

No. Only approve requests if:

6.3 What if I approve the wrong request?

6.4 Why did my request expire?

Requests are time-limited for security. You’ll need to retry the action.

7.1 Can I use OXU Pass on multiple devices?

Yes, if allowed by your organization.

7.2 What does “session expired” mean?

You’ve been signed out due to your organization’s session policy.

7.3 I see an unfamiliar device. What should I do?

8.1 What does the activity log show?

8.2 I see activity I don’t recognize. What should I do?

This may indicate suspicious activity:

9.1 What security features should I enable?

9.2 What is app lock for?

It protects the OXU Pass app if someone accesses your device.

9.3 What is a security key?

A physical device used for secure authentication.

10.1 I forgot my password. What should I do?

Use “Forgot password” or contact your admin.

10.2 I lost all my authentication methods. Can I recover my account?

Yes, via:

10.3 What are backup codes?

Backup codes allow you to sign in when other methods are unavailable.

11.1 Why do other apps require OXU Pass?

Your organization integrates OXU Pass for secure authentication.

11.2 Is OXU Passs responsible for third-party apps?

No. OXU Pass only provides authentication. External apps are managed separately.

12.1 Can my organization see my activity?

Yes. OXU Pass is designed for organizational use, and admins may monitor activity.

12.2 Does OXU Pass store my biometric data?

13.1 How can I keep my account secure?

13.2 Can my account be compromised?

Yes, if:

14.1 Who should I contact for help?