How to use MFA to protect your account?
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Last updated
Last updated
Q: What is Multi-factor authentication (MFA)?
A: It’s an extra layer of security for your account. When you sign in, you'll need your password plus a second verification step, like a code from your email or an app.
Q: Why should I use MFA?
A: It helps protect your account even if someone else finds out your password.
Q: Where can I manage my MFA settings?
A: Go to Settings → Security → Sign-in settings.
Q: What are my sign-in method options?
A:
Email verification: This is the default method. A 6-digit code is sent to your email. It is always active and cannot be turned off.
Authenticator app (TOTP): You can use an app like Google Authenticator or Authy to generate secure 6-digit codes that change every 30 seconds.
Q: How do I set up an Authenticator app?
A:
Under "Sign-in settings," select Authenticator app and tap Set up.
Scan the QR code that appears using your authenticator app.
Enter the 6-digit code from your app into Oten and tap Verify.
Q: What will logging in look like with MFA enabled?
A: It's a two-step process:
Enter your email and password.
Enter the 6-digit code from your email or authenticator app.
Q: What if I lose my phone or can't access my authenticator app?
A: You can select Regenerate QR in your settings. This will let you set up a new app, but you must verify your identity via email first.
Q: How do I remove an authenticator app?
A: Simply select the Remove option for that method. (Note: If MFA is required for your account, you must keep at least one method active).
Q: Do you have any security tips for MFA?
A:
Always keep at least one backup method active.
Never share your verification codes with anyone.
If you see suspicious activity, check Settings → Security → Devices and remove any you don't recognize.