Report & Analytics Center

Scope

This guide explains how to use the Report & Analytics Center to monitor user activity, application usage, organization metrics, and revenue performance across the Identity Platform.

In scope: dashboard overview, metric cards, charts, date-range filtering, timezone handling, login failure analysis, data export, role-based access rules.
Out of scope: analytics platform administration (Superset), raw database queries, real-time event streaming, custom report builder configuration.

I am new. Where should I start?

What is the Report & Analytics Center?

The Report & Analytics Center is a consolidated reporting hub embedded within the Admin Portal. It provides authorized staff with visual dashboards and data tables that surface key performance indicators across four domains:

User Analytics -- account activity, activation rates, daily active users, and login health
App Analytics -- application-level usage metrics and behavioral trends
Organization Analytics -- organization-scoped identity and account metrics
Revenue Analytics -- revenue summaries and distribution breakdowns

The analytics dashboards are powered by an embedded analytics platform (Superset) that renders directly inside the portal. You do not need to log in to a separate system.

The Report & Analytics Center helps you:

Track user growth and identify activation bottlenecks
Monitor login failure patterns and diagnose authentication issues
Understand organization-level account health and role distribution
Review revenue performance and sharing breakdowns
Make data-driven decisions using historical trend analysis

This guide is intended for:

Organization Owners -- full access to org-scoped analytics dashboards
Organization Administrators -- full access to org-scoped analytics dashboards
Platform Administrators -- access to platform-level metrics (Super Admin Count, cross-org views)
Authorized Staff -- access to the Report & Analytics Center based on assigned permissions

Members with no administrative role cannot access the analytics dashboards. The tab is hidden from their sidebar, and direct URL access redirects to the Homepage.

Understand what the Report & Analytics Center provides and how it is organized
Learn how to navigate each analytics domain (User, App, Organization, Revenue)
Apply date-range filters and interpret metric cards, charts, and tables
Know the access rules, data isolation guarantees, and timezone behavior

Before using the Report & Analytics Center, ensure that:

You are signed in to the Admin Portal with an Owner, Admin, or authorized staff role
Your organization account is active and has generated activity data
Your browser timezone is correctly configured (timestamps display in your local timezone)
You have a supported browser at a standard screen resolution (the dashboard is responsive but may clip on very narrow viewports)

Sign in to the Admin Portal
Locate the Analytics tab in the left sidebar navigation
Click Analytics to open the Report & Analytics Center
The embedded dashboard loads automatically without requiring a separate login

If you do not see the Analytics tab, your account role does not have access. Contact your Organization Owner or Platform Administrator.

The dashboard is organized into the following sections:

Metric Cards -- Summary tiles at the top of the dashboard, each displaying a single key value:

Each metric card includes a tooltip icon (i) that explains the metric definition when hovered.

Charts -- Time-series visualizations below the metric cards:

Hover over any data point on a chart to see a tooltip with the exact value and date.

Login Failure Reason Table -- A tabular breakdown at the bottom of the dashboard:

Locate the date picker at the top of the dashboard
Select a Start date from the calendar
Select an End date from the calendar
Click Apply to update all dashboard widgets

All metric cards, charts, and the failure-reason table update simultaneously to reflect only data within the selected range.

Validation rules:

The End date cannot be earlier than the Start date. The system blocks invalid selections or displays an error.
If you select only a Start date without an End date, a validation message prompts you to complete the range.

Click Clear All next to the date picker
The dashboard returns to its default, unfiltered state showing all available data

The User Analytics view focuses on user account and activity metrics:

Account activation rates -- track how many registered users have completed activation versus total registered accounts
Daily Active Users (DAU) -- monitor the count of unique users who performed any activity on each day, displayed as an area chart trending over time
Active User Rate -- understand what proportion of your total user base is actively engaging, shown as both a metric card percentage and an area chart overlay
Login failure rate -- identify spikes in failed authentication attempts via the dedicated line chart
Failure reason breakdown -- drill into the Login Failure Reason table to see which authentication methods and failure categories are most common

Use the date-range filter to compare activity across different time periods. For example, narrow to the last 7 days to spot recent anomalies, or expand to 90 days for trend analysis.

The App Analytics view presents application-level usage data:

Application usage metrics -- see how each registered application is being used, including session counts and activity trends
Behavioral trends -- track changes in application engagement over configurable time periods
Application-scoped filtering -- narrow metrics to a specific application or compare across multiple applications
Time-range controls -- adjust the reporting window using the same date picker available on other dashboard views

Navigate to the App Analytics section within the Report & Analytics Center to access these metrics. The view is restricted to authorized staff with the appropriate permissions.

The Organization Analytics view provides organization-scoped reporting:

User counts -- total users, active users, and new registrations within your organization
Role distribution -- breakdown of users by role (Owner, Admin, Member) within your organization
Session activity -- login and session metrics scoped to your organization
Audit trends -- historical patterns in account lifecycle events (activation, deactivation, role changes)
Time-range selection -- filter organization metrics to specific periods for trend comparison

Each organization sees only its own data. There is no cross-organization data leakage. If Org Admin A and Org Admin B open the same dashboard, each sees exclusively their own organization's metrics. This isolation is enforced at the data layer, not just the UI.

The Revenue Analytics view surfaces financial performance data:

Revenue summary -- aggregate monetary performance figures for a selected period
Sharing breakdown -- allocation and distribution of revenue among relevant parties
Date-range filters to scope the financial data to specific periods

Navigate to the Revenue & Sharing section to access these reports.

Hover over any data point on an area chart or line chart to display a tooltip showing the value and date
Metric cards display formatted values: whole numbers for counts, percentage with % sign for rates
Large numbers include thousands separators and will not overflow the card layout
When a metric appears in both a card and a chart, the values are consistent

The dashboard handles edge cases gracefully:

Role-based access -- Only Owner and Admin roles can view the Analytics tab. Members are excluded at both the navigation and URL level. A Member who manually types the dashboard URL is silently redirected to the Homepage.
Organization data isolation -- Each organization's data is strictly isolated. No cross-organization data is ever displayed, regardless of the viewer's role within the analytics platform.
Timezone awareness -- Your browser's timezone is automatically sent to the analytics platform when the dashboard loads. All timestamps and date-based metrics display in your local timezone.
Date validation -- You cannot select an End date earlier than the Start date. The system enforces this constraint at the UI level.
Data consistency -- When the same metric appears in multiple widgets (card and chart), the values are guaranteed to match. Page refresh reloads data correctly.
Responsive layout -- The dashboard is designed to render without clipping at supported screen sizes. Chart backgrounds are white with gray borders for readability.
Filter scope -- Date-range filters apply to all widgets simultaneously. No widget is exempt from the active filter.

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Last updated 2 months ago