Domain ownership verification (DNS)

Scope

This document defines how a new user verifies their domain ownership during the creation of a Business Account. Applies to: • Business Accounts Not applicable to: • Personal Accounts

---

I am new. Where should I start?

If you are registering a Business Account for the first time: • Domain verification is required to complete your domain setup. • Your Business Account will only become active if the domain is successfully verified. • Once verified, the domain is mapped to the new Organization, and the default Workspace is created.

---

Purpose

This guide helps users understand: • What domain verification is and why it is required. • The available methods to verify a domain. • How domain verification works step by step. • What happens after the domain is verified.

---

Prerequisites

Before verifying a domain: • You must be in the Business Account registration flow. • You must have provided a valid domain name that is not a blacklisted personal email provider (e.g., Gmail, Yahoo).

---

Domain Verification Overview

Domain verification proves that you control the domain you are trying to register. It ensures a clear separation from Personal Accounts and prevents multiple organizations from claiming the same domain without proper ownership. Available methods: • DNS Verification (Recommended for faster processing). • Email Verification (Using a role-based email address).

---

I already understand. How do I proceed step by step?

1. Domain Verification Entry Point Users can verify their domain from: • The Business Account sign-up flow, immediately after entering Domain and Organization Information. • The Domain Management page, if returning to the app to check the verification status.

2. Domain DNS Verification Flow

Step 1: Start DNS Verification

1. The system displays a unique auto-generated TXT Record value (e.g., v=domain-verify-xxxXX).

2. Click the Copy button next to it.

Step 2: Update DNS Settings Add the TXT record to your domain's DNS provider panel with the following details:

• Record Type: TXT

• Name/Host: @ (or leave blank for the root domain)

• TTL: 300 (or default)

• DNS Provider (Optional): A dropdown allows the user to select their provider (e.g., AWS Route53, Cloudflare, Google Domains, Namecheap). A tooltip clarifies: Selecting your provider helps show relevant instructions.

Step 3: Confirm and Verify

1. Return to the setup screen and click "Verify Now".

2. The system will check your DNS record.

After Verification

After successful verification (with no conflicts): • The domain status is updated to Verified. • The Business Account is converted to Active. • The verified domain is mapped to the new Organization and creates the default Workspace. • You are redirected to the Business Dashboard.

Security Considerations

• Conflicts: If the domain is already linked to another organization, you must verify ownership to continue or follow the Reclaim Ownership Flow.

• Email Restrictions: Personal email providers (e.g., Gmail, Outlook) are strictly not allowed for email verification.

Important Notes

• If DNS verification fails, you can check your record and use the "Check Again" or "Retry" action.

• If your domain is marked as Suspended, you must contact Platform Admin or Support.

Summary

Item	Description
Who verifies	New Business Account users
Recommended Method	DNS Verification (TXT record)
Alternative Method	Email Verification (Role-based emails only)
Email Validity	Link expires in 24 hours
Result	Account becomes Active, Org and Workspace created