Passkey authentication
Last updated
Last updated
This guide helps Members understand:
What passkey authentication is
When passkey authentication is required
How to complete passkey verification successfully
Before using passkey authentication:
You have successfully entered your email and password
Passkey authentication is enabled by your organization
You are using a supported device and browser
A passkey has already been registered for your account
Passkey authentication may be required when:
Step 1: Passkey Prompt Is Displayed
After entering your email and password, the system prompts you to verify using a passkey.
Step 2: Continue with Passkey
Click Continue to start passkey verification.
Step 3: Verify Your Identity
Verify your identity using one of the following methods, depending on your device:
Follow the on-screen instructions provided by your device or browser.
After successful passkey verification:
If passkey authentication fails:
Passkey authentication provides:
The organization enforces passkey-based authentication
Passkey is configured as the default MFA method
Risk-based access control requires stronger verification
You are signing in from a new or untrusted environment
Fingerprint
Face recognition
Device PIN
Hardware security key
Sign-in is completed
You are redirected to your dashboard or workspace
Your session is established securely
You may retry using the same device
You may be prompted to use an alternative verification method (if allowed)
Repeated failures may temporarily block authentication
Phishing-resistant authentication
No shared secrets (no passwords or OTPs)
Strong device-bound security
Protection against credential stuffing and replay attacks
Passkeys are device- and browser-specific
Passkey availability depends on your device and browser
Losing access to your device may require administrator assistance
Passkeys do not replace organization security policies
Item
Member
Passkey Configuration
❌ Not allowed
Passkey Usage
✅ Supported (if enabled)
Authentication Type
Phishing-resistant
Device Requirement
Supported browser & device
Fallback Method
Policy-dependent